Question by W(aL)D: How do I find the email address of a real live person at Taco Bell?
I know there are some @tacobell.com and @yum.com email addresses for Taco Bell and Yum! Brands execs online, but I have written to them, and have yet to receive an answer.
My inquiries via the webform (http://www.tacobell.com/feedback/feedback.asp) have gone ignored.
This is the message I’m trying to get through…
Hola, mis amigos de Titan Taco!
I’d like to express my disappointment with a commercial that I saw advertising new shrimp tacos. Well, I guess my disappointment is not with the commercial, but with the product… and the main ingredient.
I have a severe shellfish allergy, and Taco Bell has been a shellfish-free dining safe haven for me for years. It’s one of the few places where I never had to worry about shrimp, crab, lobster, oysters, etc. ending up in my food, or worse yet… crossing paths in the kitchen somewhere.
I will sadly have to cross Taco Bell off of my list of places to dine… but I’d like you to know that there are many of us out here with severe shellfish allergies who have an increasingly difficult time finding safe places to dine out. Fast food joints have long been a safe-haven for those of us with a shellfish allergy… as most fine dining and now even chain family style restaurants have several shellfish dishes prepared on multiple kitchen surfaces. Formerly, as long as I stayed away from Long John Silver’s, I was OK. Taco Bell, KFC, McDonald’s, Burger King, Wendy’s, Chick-fil-A, …were all safe places.
I guess I’ll now have to get my quick Mexican fix at Qdoba or Chipotle.
If you’d like to know what it’s like to dine out with a shellfish allergy, please read this blog post.
Here’s an excerpt…
If you know me in person, have dined out with me, or have ready any of my lunacy online… you most likely know what I have a severe shellfish allergy. What does that mean exactly? Well, it means that I can’t eat any shellfish, or I go into anaphylactic shock. Not only can I not eat the shellfish (that’s crustaceans & mollusks including but not limited to ,shrimp, prawns, lobster, crab, crayfish, oysters, mussels, clams, scallops, octopi, squid, snails, and probably even scorpions and pill bugs), but I can’t eat any food that comes into contact with it. That means, if you cook shrimp on the grill, take it off, and put my steak on without washing the surface, it’s the same as me eating the shrimp.
I certainly can’t expect the restaurant to clean the grill in between every meal, as that’s certainly not productive on their end… I just usually try to see where the shellfish is prepared, and eat from another cooking surface. That seems easy enough, right?
I get that it’s my responsibility. Yes, I’ve had an epi pen. But I’d really love to not ever have the need to use one. I’ve even considered getting Allergy Cards, but they seem a little pretentious or something… like my verbal reminder isn’t enough.
Well, getting me in to a place with shellfish is an issue in itself. Why? Well in with the aforementioned cooking surface issue…
I hope that this helps explain what people like me go through, and I hope that you re-consider selling death-filled tacos!
Running from the border,
-Eric
Here’s the full blog post: http://aixelsyd13.wordpress.com/2009/12/30/a-little-background-on-my-shellfish-allergy-before-i-write-my-next-rant-of-a-blog/
A related blog post: http://aixelsyd13.wordpress.com/2010/04/01/death-taco/
Also… I don’t want to call or talk to them in person, looking for an email address.
Best answer:
Answer by Toilets
I guess they decided that your allergies and the people who have them were great enough risk to take to lose & went ahead with it. If you went to your local TB and handed the manager or owner a copy of your letter, maybe would be more effective way to get your word out.
Know better? Leave your own answer in the comments!